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Privacy Policy

Last Updated: December 15, 2024

At safoundationbd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our travel planning services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Register for an account on our website
  • Make a booking or reservation for flights, hotels, or guided tours
  • Subscribe to our newsletter or promotional communications
  • Contact our customer support team
  • Participate in surveys, contests, or promotional activities
  • Submit reviews or testimonials about our services

The personal information we may collect includes:

  • Full name and contact details (email address, phone number, mailing address)
  • Date of birth and passport information for international travel bookings
  • Payment information (credit card details, billing address)
  • Travel preferences and special requirements
  • Emergency contact information
  • Dietary restrictions and accessibility needs

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address and geographic location
  • Browser type and version
  • Operating system and device information
  • Pages visited and time spent on each page
  • Referring website or source
  • Click patterns and navigation paths
  • Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for various purposes, including:

Service Delivery

  • Processing and confirming your travel bookings and reservations
  • Arranging flights, hotel accommodations, and guided tours
  • Communicating important updates about your trip itinerary
  • Providing customer support and responding to inquiries
  • Managing your account and preferences

Personalization and Improvement

  • Customizing your experience based on travel preferences
  • Recommending vacation packages and holiday destinations
  • Analyzing website usage to improve our services
  • Conducting research and developing new features
  • Optimizing our trip planning tools and booking process

Marketing and Communications

  • Sending promotional emails about travel deals and special offers
  • Notifying you about last minute trips and limited-time opportunities
  • Sharing travel guides and destination information
  • Conducting surveys to gather feedback
  • Providing updates about our services and new features

Your Control:You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting our customer support team.

Legal and Security Purposes

  • Complying with legal obligations and regulations
  • Preventing fraud and unauthorized transactions
  • Protecting the security of our website and users
  • Enforcing our terms of service and policies
  • Resolving disputes and addressing complaints

Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

Service Providers and Partners

We work with trusted third-party service providers to deliver our travel services, including:

  • Airlines and flight booking platforms
  • Hotel chains and accommodation providers
  • Tour operators and local guides
  • Payment processors and financial institutions
  • Technology service providers (hosting, analytics, customer support)
  • Marketing and advertising partners

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

Legal Requirements

We may disclose your information when required by law or in response to:

  • Court orders, subpoenas, or legal processes
  • Government or regulatory requests
  • Protection of our legal rights and property
  • Investigation of potential violations of our terms
  • Emergency situations involving safety or security

With Your Consent

We may share your information with other third parties when you provide explicit consent for such sharing.

Important:We never sell your personal information to third parties for their marketing purposes without your explicit consent.


Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Technical Safeguards

  • SSL/TLS encryption for data transmission
  • Secure servers with firewall protection
  • Regular security audits and vulnerability assessments
  • Encrypted storage of sensitive information
  • Multi-factor authentication for account access
  • Intrusion detection and prevention systems

Organizational Measures

  • Limited access to personal information on a need-to-know basis
  • Employee training on data protection and privacy
  • Confidentiality agreements with staff and contractors
  • Regular review and update of security policies
  • Incident response procedures for data breaches

Payment Security

All payment transactions are processed through secure, PCI-DSS compliant payment gateways. We do not store complete credit card information on our servers. Payment data is encrypted and handled according to industry standards.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.


Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.

Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often. This helps us improve website performance and user experience.

Functionality Cookies

These cookies allow the website to remember choices you make (such as language preferences or region) and provide enhanced, personalized features.

Targeting/Advertising Cookies

These cookies are used to deliver relevant advertisements and track advertising campaign effectiveness. They may be set by our advertising partners and used to build a profile of your interests.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block third-party cookies
  • Block cookies from specific websites
  • Block all cookies
  • Delete all cookies when closing the browser

Please note that blocking or deleting cookies may impact your ability to use certain features of our website.


Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used format.

Correction and Update

You can request correction of inaccurate or incomplete personal information. You can also update your account information directly through your account settings.

Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions (such as completing transactions or complying with legal obligations).

Restriction and Objection

You can request restriction of processing or object to certain uses of your personal information, particularly for marketing purposes.

Withdrawal of Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.

Complaint

You have the right to lodge a complaint with a data protection authority if you believe your privacy rights have been violated.

Exercising Your Rights:To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.


Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For family vacations involving children, we collect only the necessary information required for travel arrangements and ensure it is handled with appropriate care and security.


International Data Transfers

As a travel agency operating internationally, we may transfer your personal information to countries outside your country of residence. These countries may have different data protection laws than your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions recognizing equivalent data protection
  • Binding corporate rules for intra-group transfers
  • Your explicit consent for specific transfers

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

  • Account Information:Retained while your account is active and for a reasonable period afterward
  • Booking Records:Retained for 7 years for accounting and legal purposes
  • Marketing Communications:Retained until you unsubscribe or request deletion
  • Website Analytics:Typically retained for 26 months
  • Customer Support Records:Retained for 3 years after case closure

After the retention period expires, we securely delete or anonymize your personal information.


Third-Party Links

Our website may contain links to third-party websites, including airline websites, hotel booking platforms, and destination guides. We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected by safoundationbd.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email if the changes are significant
  • Post a notice on our website homepage
  • Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.


Contact Us

Questions About Privacy?

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@safoundationbd.my.id

Phone: +880 171 234 5678

Address:45 Gulshan Avenue, Dhaka 1212, Bangladesh

Business Hours:Monday - Saturday, 9:00 AM - 6:00 PM (GMT+6)

Contact Our Team

Your Privacy Matters:At safoundationbd, we are committed to transparency and protecting your personal information. We continuously review and improve our privacy practices to ensure your data is handled with the highest level of care and security.